Operator Guidelines

Bus Breakdown Guide

One of the most common hazards in the bus and coach industry is the on-road safety risks presented by a bus breakdown or malfunction. While breakdowns can occur in all motor vehicles, the risks associated with bus breakdowns, where the vehicle is carrying public passengers and often schoolchildren, can be significant. Data from the bus and coach sector reveals that the majority of serious injuries and fatalities occur not within the bus but rather on the road where passengers alighting from a bus can be hit by other vehicles. There is also the potential of multiple fatalities from a collision

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Driver training to prevent bus rollaway

On 24 Feb 2022, ComfortDelGro Corporation Australia (CDC) released a training video for drivers on how to mitigate bus rollaway events. Extensive research collated by CDC shows that, nationally, the majority of bus rollaway events happen at the depot or interchange. Research indicates that the majority of rollaway events happen during pre-trip inspections, meal breaks and end of day when the bus is being cleaned.  The ultimate aim of this video is to educate drivers and reduce the occurrences of bus rollaways – research suggests that a bus rollaway occurs every day across Australia. https://www.youtube.com/watch?v=PSorBO6An6M

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Bus Fire Evacuation Protocol

This Advisory was developed as part of a safety project funded by the federal government through the Heavy Vehicle Safety Initiative Funding Agreement, administered by the National Heavy Vehicle Regulator (NHVR). The lead entity in delivering this project was the Bus Industry Confederation (BIC), overseen by a Working Committee and by representatives from the NHVR.The objective of the Advisory is to assist bus and coach operators in the delivery of tangible improvements in heavy vehicle safety with the adoption of a bus fire evacuation protocol including associated training packages that can be used to train bus drivers on how to

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Health and Well-being Awareness Guide

This Guide is for all employers interested in promoting health and wellbeing in their employees to encourage a more productive and active workforce. This is an industry specific Awareness Guide. Download the Guide Download

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National IR & Workplace Health & Safety Guide

This Guide has been edited by Australian Public Transport Industrial Association (APTIA). APTIA is the industrial arm of the BIC. This guide is a one-stop document for Bus & Coach Operators on matters relating to:• Casual Employment• Employment Contract (Fair Work Act)• Employment Rights• Work Health & Safety• Policy templates (such as: bullying/harrassment, drug & alcohol, gender equality, record keeping, etc.)• Health & Wellbeing of the workforce” Download the Guide Download

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Accessible Transport Standards – Operator Guidelines

Comprehensive guidelines on the Accessible Transport Standards under the Disability Discrimination Act. This guide covers critical legislation, definitions, compliance time frames and how to achieve the compliance and techniques for communicating with people with disabilities. Download the Guideline Download

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Incident Management Guide – Operator Guidelines

The purpose of this guide is to provide specific guidelines on managing incidents to minimise the direct impact on staff and passengers (and indirect impact on family, friends and community). Bus and coach operators will learn how to minimise business risk, disruption and loss and ensure that services are provided in line with community expectations, duty of care and occupational health and safety requirements. Download the Guideline Download

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