No one should feel unsafe in their workplace.

The Bus Industry Confederation (BIC) is urging governments to act swiftly in response to rising assaults on bus drivers across Australia.

In light of recent incidents in cities like Brisbane, Melbourne and Hobart, drivers face increasing threats—from verbal abuse to physical violence—while performing essential public service duties.

Data collated by the BIC shows a sharp rise in incidents, with physical attacks up 80% and verbal abuse up 184% since 2022 in some states.

BIC Executive Director, Varenya Mohan-Ram, said: “These aren’t just statistics—these are real people being put at real risk while providing an essential service to our communities.”

As highlighted in a recent Australasian Bus and Coach article, action is urgently needed.

Industry action

BIC key stakeholder members have worked with the National Heavy Vehicle Regulator (NHVR) to simplify the installation of driver safety screens. Guidance documents and exemption pathways will be launched soon to help operators navigate outdated regulations. The BIC is also lobbying for this to be included in future Australian Design Rule development as a priority.

Some states have begun installing protective screens, but national consistency is needed.

Multi-facet approach

BIC National Technical Manager, Dean Moule, said: “Screens are only one element of the solution.

“The BIC also calls for stronger deterrents as a matter of urgency, such as introducing tougher penalties for assaults on bus drivers across each state and territory.

“Bus drivers are the backbone of our industry, providing an essential service and transporting more than 50% of public transport users to their destination every day. However, they don’t benefit from the same protections as essential or frontline workers which set robust deterrents for offenders and make drivers feel safer.”

Mohan-Ram wrapped up by stating: “The time for action is now. Bus drivers deserve safe workplaces and strong protections.”

– Ends –