BIC provided responses to 100-plus questions in the following reform areas of the Transport Standards:
- Staff Training and Communication
- Mobility Aid Safety
- Priority Seating
- Allocated Spaces in Transit
- Digital Information Screens
- Website Accessibility
- Communication during Service Disruption
- Assistance Animal Toileting Facilities
- Emergency Egress
- Fit for Purpose Accessways
- Wayfinding
- Tactile Ground Surface Indicators
- Provision of information in multiple forms.
- the majority of new buses are purchased under government procurement contracts or contracts developed by large corporations and DDA compliance is part of that procurement process. Therefore, individual bus operators have limited control over bus specifications
- most state jurisdictions either operate or are creating, centralised passenger information systems therefore, individual bus operators are just users of such systems and hence have limited control over the specifications of any such systems.
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